Home  |  Support

Support

Customer Resource Center (CRC)

Dot Hill’s Customer Resource Center provides you with easy access to the product documentation you are currently accustomed to finding on the Support section of the Dot Hill web site. Enter the new Customer Resource Center here, or bookmark crc.dothill.com for direct access to product documentation and support materials. Available on the Customer Resource Center are product manuals, installation guides, software downloads, certification information, interoperability matrices, and frequently viewed articles.

Enter Now

Support Contact Information

Contact Technical Support: dhs.support@seagate.com
Phone: +1-877-DOT-7X24 (+1-877-368-7924)
If calling from outside the U.S.A.,
Phone: 001-303-845-3200 – select #1 for support

SANsolve Contact Information

sansolve@seagate.com or 1-877-368-7924

Open a Support Ticket

http://www.dothill.com/support/sansolve/

Recycling Information

Recycling information regarding Waste Electrical Electronic Equipment (WEEE) as mandated by European Law and referenced in our own internal Dot Hill ISO Procedure, Product Recycling Policy, 83-90000015. http://www.dothill.com/support/recycling/

General Warranty Information for our Products

Standard AssuredSAN Product Warranty

Dot Hill products are provided with a standard 3 year warranty, with 37 month advance exchange, from date of shipment on all enclosure FRUs. Support plans can also be purchased to tailor product warranty requirements to the needs of the customer.

Support Offerings and Information

Dot Hill offers hardware support services which extend past the initial warranty for storage hardware and software products. Support contracts which meet all levels of customer requirements can be purchased with our products and solutions. For more information visit our Support Page.

Open Source Third Party Licenses

Dot Hill is committed to working with the open source software community and is actively involved with several open source projects. As with most or all companies in the industry, Dot Hill storage products utilize open source software components from a variety of third parties in order to leverage the best software advances in the industry and speed our development time. This zip file contains a directory of the open source software used in our products.

Open Source Code

Consistent with standard licensing requirements for open source software, Dot Hill makes the open source software itself available to the open software community. This TAR file contains the open software source code.