Support
Dot Hill Launches its New Customer Resource Center (CRC)
Dot Hill's new Customer Resource Center provides you with easy access to the product documentation you are currently accustomed to finding on the Support section of the Dot Hill web site. Enter the new Customer Resource Center here, or bookmark crc.dothill.com for direct access to product documentation and support materials.
The format may be new, but the valuable content Dot Hill offers remains consistent with what you have come to expect.
NEW! Search by product family for:
- Product Documentation (Manuals, Installation Guides and more)
- Software Downloads
Get the latest certification information, interoperability matrices, most frequently viewed articles and much more in the new CRC.
Support Contact Information
Contact Technical Support: support@dothill.com
Phone: +1-877-DOT-7X24 (+1-877-368-7924)
If calling from outside the U.S.A.,
Phone: 001-760-931-5500 - select #2 for support
SANsolve Contact Information
SANsolveHelp@dothill.com
or 1-877-368-7924
General Warranty Information for our Products
Standard SANnet Product Warranty
Dot Hill products are provided with a standard 2 year warranty, with 90 days advance exchange, from date of shipment on all enclosure FRUs except disk drives. All disk drives are offered with the manufacturer pass through warranty which is either 3 or 5 years depending upon the drive. Support plans can also be purchased to tailor product warranty requirements to the needs of the customer.
Standard R/Evolution™ Architecture Product Warranty
Dot Hill products are provided with a standard 3 year warranty, with a standard 37 month warranty, with 37 months advance exchange, from date of shipment on all enclosure FRUs except disk drives. All disk drives are offered with the manufacturer pass through warranty which is either 3 or 5 years depending upon the drive. Support plans can also be purchased to tailor product warranty requirements to the needs of the customer.
Open a Support Ticket
Recycling Information
Recycling information regarding Waste Electrical Electronic Equipment (WEEE)
as mandated by European Law and referenced in our own internal Dot Hill ISO
Procedure, Product Recycling Policy, 83-90000015.
http://www.dothill.com/support/recycle/
