Customer Resource Center (CRC)
Dot Hill’s Customer Resource Center provides you with easy access to the product documentation you are currently accustomed to finding on the Support section of the Dot Hill web site. Enter the new Customer Resource Center here, or bookmark crc.dothill.com for direct access to product documentation and support materials. Available on the Customer Resource Center are product manuals, installation guides, software downloads, certification information, interoperability matrices, and frequently viewed articles.
Support Contact Information
Contact Technical Support: firstname.lastname@example.org
Phone: +1-877-DOT-7X24 (+1-877-368-7924)
If calling from outside the U.S.A.,
Phone: 001-303-845-3200 – select #1 for support
SANsolve Contact Information
SANsolveHelp@dothill.com or 1-877-368-7924
Open a Support Ticket
Recycling information regarding Waste Electrical Electronic Equipment (WEEE) as mandated by European Law and referenced in our own internal Dot Hill ISO Procedure, Product Recycling Policy, 83-90000015. http://www.dothill.com/support/recycling/
Dot Hill is headquartered in the Longmont, Colorado, and has one other technology centers located in Minneapolis, Minnesota. In order to serve our OEMs worldwide we also support offices in the UK, Germany, Japan and China.
General Warranty Information for our Products
Standard AssuredSAN Architecture Product Warranty
Dot Hill products are provided with a standard 3 year warranty, with 37 month advance exchange, from date of shipment on all enclosure FRUs. Support plans can also be purchased to tailor product warranty requirements to the needs of the customer.
Support Offerings and Information
Dot Hill offers hardware support services which extend past the initial warranty for storage hardware and software products. Support contracts which meet all levels of customer requirements can be purchased with our products and solutions. For more information visit our Support Page.