Skip to content

Senior Technical Writer - Carlsbad - Longmont

Board of Directors | Management Team | Office Locations | Careers | Environmental Compliance

Description

Design, write, edit and publish multiple technical manuals that address the needs of network storage system administrators. Work closely with key information sources and customers within Dot Hill and at Fortune 500 companies to define information requirements, obtain necessary information, organize and format multiple documents, and lead reviews. Coordinate formal document production including file format conversions, archiving, and web posting. Develop extensive, comprehensive online help systems. Work on both new product introductions and periodic sustaining releases. Contribute to decisions about new technology adaptation including XML, single-sourcing and content management systems. Research and understand RAID storage technologies including Fibre Channel, SAS, and iSCSI as necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Developing information for emerging product functionality from meetings, specifications, and interviews with developers and test personnel.
  • Planning, scheduling, and producing formal customer documentation to established standards, using defined style guides and processes.
  • Determining appropriate approaches for gathering and presenting hardware, software, configuration, and best practices information.
  • Developing new manuals, guides, and online help for new products as needed.
  • Maintaining existing documentation sets in response to bug fixes and functionality enhancements.
  • Coordinating technical publications project scheduling and completion with Dot Hill and key customer program managers.
  • Developing and following documentation and content plans, schedules, resource allocation plans, and budgets.
  • Regularly reporting documentation progress and issues to Dot Hill and key customer management.
  • Participating in cross-training with other tech pubs team members.

Requirements

Minimum of five years of professional technical publications work in technical areas, with computer and network system administration experience preferable. Strong working knowledge of Adobe FrameMaker. Experience with XML editing tools desirable.

QUALIFICATIONS:

  • Self-motivated, take-charge, proactive, and able to complete tasks and lead documentation projects with little supervision.
  • Detailed and thorough, with strong organizational and follow-up skills.
  • Strong orientation toward processes, results, and big-picture issues.
  • Ability to learn new technologies and ramp up quickly.
  • Ability to write concisely and clearly.
  • Strong interviewing skills and ability to work with software, hardware, and test engineers.
  • Ability and willingness to multitask and reprioritize multiple projects as required by shifting circumstances.
  • Ability to work well under constant and changing deadline pressure.
  • Ability to work well with a variety of personality types across the spectrum within the organization and with external partners.
  • Excellent team player.
  • Ability to carefully edit own work and work of others, and to implement suggestions of other editors.
  • Excellent written and verbal communication skills.
  • Proven ability to effectively exercise independent judgment.
  • Willingness and ambition to take on increasing responsibilities and leadership as experience grows.
  • Desire to master emerging technologies and apply them to streamline processes and deliverables.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • BA or BS, preferably in English, Technical Communications, Journalism, or a technical field such as Computer Science.
  • Technical Communications coursework or certificate desirable.

Desired Knowledge:

  • Principles of organizing and delivering information so readers can easily get to the information they want without unnecessary navigation and searching.
  • Writing concisely to minimize translation expense.
  • XML.
  • Structured FrameMaker.
  • RAID array configuration and management software.
  • Acrobat, Photoshop and Illustrator or comparable raster- and vector-graphics editing software.
  • Multiple operating systems including Windows, Linux, other UNIX.
  • Hardware and software product development life cycles.
  • Bug tracking software.
  • Test and verification cycles.
  • Project planning.
  • Microsoft Office and Visio.
  • Configuration management systems such as Agile.
  • Content management systems such as Vasont.
  • Technical publications processes and style guidelines used at large computer systems companies such as Sun Microsystems and Hewlett-Packard.

    • We offer a comprehensive compensation package and a great team-oriented work environment. If you are looking for a challenging career opportunity, please send your resume with salary requirements to:

    Dot Hill Systems
    Attn: HR
    2200 Faraday Avenue, Suite 100
    Carlsbad, CA 92008

    Main Phone: 760-931-5500
    Fax: 760.931.5527
    Email: apply@dothill.com
    Web: www.dothill.com

    Dot Hill is an equal opportunity employer and requires a pre-employment drug screen. EOE M/F/D/V