QA Data Analyst - Longmont
Summary
To provide statistical support services to the Corporate Quality and Reliability Assurance organization and other information stake holders within Dot Hill. The Quality Data Analyst will collect, analyze, maintain, and improve critical data streams from suppliers, contract manufacturers, service and support databases, customers, failure analysis and corrective action databases. The Quality Data Analyst will examine the raw data and determine the most appropriate methodology to analyze and illustrate the meaning and importance of the information. The Quality Data Analyst will generate periodic summary reports, charts, and graphs to show pertinent history, status and forecast of Key Performance Indicators.
Essential Duties and Responsibilities:
- Define and generate reports against various databases to extract appropriate data required for monitoring and analysis.
- An understanding of production and field data collection processes required.
- An understanding of the use of production and field data to monitor product and process quality. (Control, Pareto and Yield Charts, AFR/MTBF Calculations)
- Clear and concise instructions to MIS department for report development.
- Use statistical techniques and models to determine trends and highlight issues.
- Create and maintain specific analytical reports for internal and external distribution.
- System Dead-on-Arrival (DOA) Rate
- Initial Field Incident Rate (IFIR first 90 days)
- Hardware FRU: Monthly Return Rate (MRR)/ Annualized Return Rate (ARR)
- No Trouble Found (NTF) Rate
- Hardware FRU: Monthly Failure Rate (MFR)/ Annualized Failure Rate (AFR)
- Corrective Action Reports (number and duration)
- Cost Of Poor Quality (COPQ) as % of Sales
- Develop and maintain a data management system.
- Assist in designated quality improvement activities as required.
- Keep up to date on product features and characteristics of products, processes and services as they relate to Continuous Quality Improvement and Total Customer Satisfaction in all areas of the company operations.
- Develop and maintain the Quality & Reliability Assurance Dashboard
- Create graphic representations of data utilizing the most appropriate software tools and techniques.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
- Decision making/Judgment: Recognizes problems and responds, systematically gathers information, and sorts through complex issues.
- Sense of Urgency: Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
- Problem solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- Interpersonal Skills: has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
- Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, and monitors quality levels.
- Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
- Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership and motivation.
- Proven record of working with multiple databases, process and reporting methods.
- Must be very knowledgeable of statistical analysis and modeling techniques
- Must be able to produce multilevel reports.
Education and/or Experience:
- Bachelor's degree in Statistics, Mathematics from a four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
- Minimum of 5 years experience as a data analyst or quality engineer.
Language Skills:
Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations. Must have the ability to write reports, business correspondence, procedure manuals and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
- Ability to apply concepts of advanced statistics and probability.
- Must have the ability to comprehend and analyze quantitative measures of product and process quality/reliability.
Certificates, Licenses, Registrations:
- ASQ Quality or Reliability Certification is a plus.
We offer a comprehensive compensation package and a great team-oriented work environment. If you are looking for a challenging career opportunity, please send your resume with salary requirements to:
Dot Hill Systems
Attn: HR
2200 Faraday Avenue, Suite 100
Carlsbad, CA 92008
Main Phone: 760-931-5500
Fax: 760.931.5527
Email: apply@dothill.com
Web: www.dothill.com
Dot Hill is an equal opportunity employer and requires a pre-employment drug screen. EOE M/F/D/V
